Questions hosts ask

Your site

Do I need my own web address?

No, your site can go live on yourplace.fairhost.co.uk.

Your own, like seaviewcottage.co.uk, is £50, bought in your name, then about £10 a year.

Can I leave and take my site with me?

Yes, for free.

If you have your own web address, it's in your name and moves with you.

A fairhost.co.uk address stays here, so you'd point guests to your new site.

Can I change things myself?

Not yet.

Your calendar updates on its own.

Other changes are £10 for a few words, £20 for photos or £40 for a new section, and I tell you the price first.

I have more than 1 property. What does it cost?

All your properties go on 1 site.

It's £195 for the first and £75 for each extra property.

Can I see it before I pay in full?

Yes.

You pay £50 to start and the £145 only when you're happy.

Prices and payments

What do I pay each year?

Nothing for the site.

£10 a year if you keep guest registration, and about £10 a year for your own web address.

Every cost is on the Pricing page.

How do guests pay?

By bank transfer, which is free, or by card, which costs £40 once to set up.

Stripe takes about 1.5% + 20p on each UK card payment.

How does the deposit reach me?

When you accept a request, the guest pays the deposit straight to you.

That's by bank transfer, or by card if you have card payments.

Bookings

Will I get double bookings?

Your site reads your booking calendars, such as Airbnb and Booking.com, which can take a few hours to update.

So guests send a request and you accept it once you've checked the dates.

Can guests book instantly?

Yes, for £25 a month I set it up so Airbnb and Booking.com update straight away.

Which calendars can it link to?

Any that gives you a calendar (iCal) link, including Airbnb, Booking.com, Vrbo and most agencies and channel managers.

You don't need to be on Airbnb.

Will guests mind sending a request?

Most direct guests are happy to, because they've usually stayed before or someone recommended you.

Do you take over my bookings?

No, the site and the bookings are yours.

If you'd like the admin done for you, I can manage messages and bookings for 15% of booking income.

Do you guarantee bookings?

No, and be wary of anyone who does.

How do I get guests to book direct?

Most new guests will still find you on Airbnb or Booking.com.

Leave a card or a note in the guest book with your web address, so they can book direct next time.

Share your link with past guests and in your emails.

Before you choose any booking site

What should I check before I buy?

That your web address is in your name and you can leave with your site.

That every ongoing fee is written down, including changes.

Whether it's a flat fee or a percentage of each booking.

Then test a real booking, a cancellation and a date change before you commit.

What are the red flags?

Guaranteed bookings, pressure to sign up today, long contracts with no clear exit, and no live sites you can look at.

Calendar links or a channel manager?

A calendar link (iCal) checks for new bookings every few hours, so there's a gap.

A channel manager updates every site straight away, for a monthly fee.

What makes a good booking site?

Bright photos, fast on a phone, a clear Book now button, reviews and easy contact details.

How do I pick a good name?

Search it on Google first.

If other properties share it, add your town or something unique to your place.

Keep it short, easy to spell and without hyphens.

Guests and the law

Where do my guests' details go?

Straight to your email.

I don't keep a copy.

Are the booking terms legal advice?

No, they're template wording for UK holiday lets that you can adapt.

If you want certainty, ask a solicitor to check your version.

Want one for your place?

Get your site built